Lead does not qualify
Wrong ZIP or unsupported appliance type.
Hi [Name], this one is not a fit. Reach out if anything changes.
StatustoNon valid
LeadCrew flow
How every Yelp lead is handled from arrival to booking
This is the customer-facing operating map for LeadCrew: instant detection, service-area qualification, AI replies, follow-ups, human handoff, and clean lead status outcomes.
LeadCrew.aiEvery lead answered, qualified, followed up, and tracked
New Yelp lead arrivesInstant detection, 24/7
Qualification checkZIP code and appliance type
Non valid
Valid leads
Working hours
Your team is open, LeadCrew handles the first touch
Instant AI reply
Known issue goes straight to scheduling. Unknown issue gets one useful question.
Hi [Name], got the fridge request. What happened, and what time works?
StatustoCommunication
Lead responds?
Engages
Dispatcher notified
Loud noise, not cooling.
StatustoCommunication
Dispatcher or AI closes
If a human does not reply in 5 minutes, LeadCrew keeps the lead moving.
Best time for a visit?
Lead confirms
Sunday works.
StatustoBooked
Goes silent
+30 min
Still need help scheduling?
+2 hours
Can I get your number?
+24 hours
Anything we can do to earn the job?
Still silent
Lead closed
StatustoUnresponsive
Found someone.
StatustoLost
Replies
Still need help.
StatustoCommunication
Dispatcher closes
Tuesday works.
StatustoBooked
After hours
Your shop is closed, LeadCrew keeps the conversation warm
Instant after-hours reply
LeadCrew answers right away, sets expectations, and starts collecting context.
Hi [Name], we are closed tonight but have got you. What is going on?
StatustoCommunication
AI collects scheduling details
What time works? Drop address and number. We confirm at 8 am.
Lead responds?
Provides info
Lead queued
Monday morning, 123 Main.
StatustoCommunication
8 am dispatcher confirms
Confirming Monday. Tech calls 30 minutes before arrival.
StatustoBooked
Goes silent
+30 min
Still need help scheduling?
+2 hours
Can I get your number?
+24 hours
Anything we can do to earn the job?
Still silent
Lead closed
StatustoUnresponsive
Replies
Tuesday is better.
StatustoCommunication
Dispatcher closes at 8 am
StatustoBooked
LeadCrew.aiHow every Yelp lead is handled
New Yelp lead arrives
Instant detection, 24/7
Qualification check
Wrong ZIP or appliance? Bot closes politely.
Non-validNo dispatcher time wasted
Bot replies instantly
Qualifies issue, asks one question, notifies dispatcher.
Hi [Name], got your message about the fridge. When is a good time?
StatustoCommunication
Lead responds?
Engages
Dispatcher closes
Schedules the visit.
Booked
StatustoBooked
Goes silent
Follow-up x3
+30 min, +2 h, +24 h.
Booked
or unresponsive.
StatustoBooked
What if the office is closed?
After hoursBot holds the lead
Replies instantly, collects address and callback time.
We are closed but have got you. What is going on with the appliance?
StatustoCommunication
Lead responds?
Responds
Lead queued
Bot collects address and time, then confirms morning callback.
Got it. Agent will confirm everything at 8 am.
8 am dispatcher confirms
StatustoBooked
Goes silent
Queued for morning
At 8 am the working-hours flow kicks in.